Let loose! have a strict “No refunds” policy so please be 100% sure before you make your booking/purchase.

When you buy goods or services from a business you have rights as a consumer.

These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty, misdescribed or unavailable.

Please be aware that proof of purchase (e.g. receipt, booking reference email) must be provided for any exchanges/refunds. If proof of purchase cannot be provided, then no exchange/refund will be given. Let Loose! may issue you with a Credit Note in the form of a Gift Voucher at our discretion.

If you have booked the ‘High Ropes Course’ but the weather is deemed unsuitable for the the outdoor section to be open, you can still take part in the

‘High & Low Ropes Combi Indoor Only’. If you do not wish to take part in the ‘High & Low Ropes Combi Indoor Only’ then we can also rebook you for another day.

If you have purchased Unlimited Big Leap & Super Slide and when you arrive the weather is too wet to be safe, you will be offered an Indoor Climbing Wall Session or Gift Voucher to come back on a different day.

If you have purchased any Let Loose! merchandise and it is faulty we will replace it or issue you with a refund.

Your statuary rights remain unaffected.